餐饮服务英文自我评价（精选4篇）
餐饮服务英文自我评价 篇1
Here I learned and promote how to improve quality service, we must master the seven elements:
1, smiling In the hotel daily business process, require each employee to treat the guests, must be reported with a sincere smile, it should be free from time, place and emotional factors, are not subject to conditions. Smile is the most vivid, the most simple, most direct welcome.
2, proficient in the work required for their employees to be proficient in every aspect, and as far as possible to be perfect. Employees should be familiar with their business work and systems, improve service skills and skills. A journey of a thousand miles begins with a single step. In order to make himself proficient in the business, we must have a good training course and constantly sum up experience in practice to learn from each other, so that we can do our utmost in service. The quality of service and work efficiency, reduce costs and enhance competitiveness have an important role.
3, ready to be ready to serve the guests. In other words, only the sense of service is not enough, must be prepared in advance. Preparations include mental preparation and behavior preparation, as the preparation must be done in advance. Such as before the arrival of the guests, all the preparatory work for the good, at a ready to serve them in the state, not rush.
4, attention is to treat every guest as a God rather than neglect the guests. Employees are sometimes easy to overlook this part, and even negative service phenomenon. This is because the staff to see them wearing casual, low consumption, there is no feeling that the surface and other phenomena arising. In real life, often the more wealthy people, are particularly casual wear, this is because they are self-confidence; and clothes simply can not represent the number of wealth. We are in this part, do not judge people by appearance, and ignore the subtle service, we should attach importance to and treat each guest, so that they willingly consumption. We should remember that the guests are our gods.
5, fine mainly in the service of good at observation, fathom the guests psychological, predict the needs of guests, and timely provision of services, even in the guests did not request before we can do for guests, so that guests feel warm, this is what we are Speak ahead of consciousness.
6, create a warm atmosphere for the guests, the key is to emphasize the service environment before the layout, friendly manner, etc., to master the preferences and characteristics of guests, guests create a feeling of home, so guests feel like staying at the hotel back home .
7, sincere hospitality is the virtue of the Chinese nation. When guests leave, the staff should be from the heart, and through the appropriate language in good faith to invite guests to visit again, to impress the guests. Now the competition is the service competition, the quality of competition, especially in the hotel industry is particularly fierce. The importance of the service is self-evident, we must use a variety of quality services to form their own service advantages, in the fierce competition in the market to create higher customer satisfaction, the hotel invincible To!
Each profession needs to emphasize the team spirit, also in happy Di.Business is busy, colleagues can understand each other and share the trouble. Usually encountered in the more tricky customers, one person in trouble, other colleagues will go up in time to adjust disputes, so that the situation is no longer bad. A clear division of labor for each person, work actively and truly in action to do a hero to help the three results.
Usually, I will chat with customers, understand their favorite songs and recommend new songs to customer satisfaction and return. So a few more repeat customers, so that customers recommend a friend to increase the consumption rate. Then I will do some summary, this over time, so that my service more acceptable to customers and like.
As a service personnel, will encounter some setbacks and frustration.Some people will think that a small logistics staff is insignificant, some people think that I am a professional is low and not respected, but I want to say is: all roads lead to Rome, I serve others and happy, I To be here to work and happiness! I can be proud of this collective work. I think my career is like a watch, the surface of the rotation clock to give you time and joy, and inside the rotation of the tiny parts is difficult to see, but it is essential.
Of course, learn endless, learned to have to use the work in the future, I hope the leadership to more supervision, colleagues can learn from each other, in the future work to improve service efficiency, and strive to achieve a good service staff.
餐饮服务英文自我评价 篇2
I am cheerful and optimistic, positive, honest, honest, kind, helpful, in the two years of work experience and leadership and colleagues to deal with harmonious relations, can get the trust and support of colleagues.
Strong sense of responsibility, although in the HSBC Group two years of work are at night to work for foreign customers, but not afraid of hard work and fatigue, with a good mental outlook and meticulous and thoughtful service for customers to solve various difficult problems; Attentive, attentive, careful, in customer service process several times to find customers fill in the information errors, and communicate with customers to help customers reduce the difficulties and losses; hard work, continuous learning, strong learning ability and learning Awareness, although in the process of school education English level in general, but two years in foreign banks in the practice of customer service work and longer-term English training, has a good listening, speaking, reading and writing skills.
Work closely with others, be organized, be able to distinguish between priorities, grasp the method to be able to handle a number of affairs at the same time, high efficiency, many times by the department heads of recognition; have a strong sense of teamwork, through the training of new employees and the coordination of the business, I have a certain degree of teamwork and a strong sense of the overall situation; good for the new work to the older generation to learn, to grasp, adaptability and independence ability.
餐饮服务英文自我评价 篇3
As a five-star hotel waiter, in the details of the work, etiquette requirements are particularly stringent, because the front hall is the hotel's first "window", and the waiter's quality directly reflects the hotel's service quality and management level. As a waiter every day I have to face a large number of guests, the impact of large, so the service work to pay special attention to etiquette, to the guests left a good impression. Here is my self-identification as a waiter. First of all, as the external image of the total station service staff, I dress neat, not makeup, do not wear expensive ornaments, pay attention to personal hygiene, Jichi before work has a strong taste of food stimulation. Standing in the service, always full of energy, greet guests with a smile, active enthusiasm. Have professionalism, do not leave the workplace to do private matters.Working hours I do not chat with others, do not ignore the guests. In any case, do not dispute with the guests, the use of civilized and polite language, not ridiculed, satirical guests, not vulgar language, rude behavior. Second, I am in the attitude of service attitude enthusiastic and sincere. When guests complained about service dissatisfaction, I patiently listen, sincerely accept, do not interrupt the guests of the conversation, not to ignore, sincere apology to the guests, and immediately proceed to solve the problem. So that all guests are treated equally, enthusiastic service.
I do Insider, 100 ask patiently. Answer questions concise and clear, accurate, articulate. The location of the various hotels, service time, a variety of facilities such as the helm, do not "may", "may", "probably" and other vague words to answer guest information. I was kind enough to be a good counselor when I asked the guests. I am also familiar with other local service industries, such as tourist attractions, round-trip routes, transportation, shopping and other relevant information, so as to provide services to guests at any time, to avoid asking questions.
In the guests encounter difficulties, I try my best to do everything to help, never refused for any reason, such as the guests on behalf of the size of items such as repairs. If you can not meet the requirements of the guests, I apologize to the guests in a timely manner, in order to forgive, not free to compile reasons, prevarication prevarication. I promise to do things in the promise of the guests, not negligence, or even forgotten.
Guests to check out the total station, I am enthusiastic attitude, apply quickly and accurately, so as not to delay the guests time. Check the situation on the spot, the money face to face settlement. Check out the guests should be completed to thank, and welcome guests to visit again.Because I know the appropriate farewell, you can impress the guests to attract guests come back.
餐饮服务英文自我评价 篇4
The internship has been completed, through this time internship, I got a comprehensive exercise, internship process also made me complete a student, in the course of social transition, improve their independence, get the The use of knowledge in this area capacity, for the future to lay a solid foundation to take the community.
In these days I did learn a lot of things: In addition to learning Chinese food service procedures and skills, Cantonese characteristics and types of classroom can learn something, but also learn some class is difficult to learn To the things: how to handle their own interests and the interests of the hotel, how to deal with interpersonal relationships between colleagues, how to adjust their attitude, let me know that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the sense of service, I very much agree with his view: "Service awareness is not only requires the waiter to provide quality services to the guests the idea and desire, and should also have their colleagues the same "Yes, this is the" sense of service, "the real meaning, this is a true manifestation of the quality of the waiter. Making me from a fledgling students, gradually familiar with the hotel's organizational structure, personnel relations, corporate culture, but also I slowly adapt to this society.
I always proud to be able to do a service staff, because we are helping others every day, and guests here is a surprise to us, and we also found in the guests pleasant surprise in the rich life. We may not have a lot of money, but we will not be poor, because we are intelligent, informative, responsible, helpful, loyal and trustworthy, and we have a loving family, all of which , It constitutes our life today. In fact, the rich life is not hard to find, it is for us in every surprise for others. I am also pleased that the hotel staff are so warm and friendly, they are not because we are interns and indifferent to our blunt, while in fatigue, the colleagues of a sweet smile, a more common "Hard" will make people moved, it seems that employees are most able to understand their feelings, because they can stand in the staff point of view of their own problems, because they are talking about "the hearts of ordinary people.